ST. KITTS ELECTRICITY CO. LTD. WILL FURTHER ENHANCE ITS CUSTOMER SERVICE THROUGH TEXT MESSAGES AND WHATSAPP
Basseterre, St. Kitts, November 08, 2019 (SKNIS): The St. Kitts Electricity Company Ltd. (SKELEC) is embarking on a new project that will enable greater communication between its staff and customers.
On Wednesday’s (November 06, 2019) edition of the radio and television programme Working for You, Gawain Fraites, Public Relations Officer at SKELEC noted that the company will be employing text messages and WhatsApp by the end of the year.
The text service for customers will be used primarily to share information about power outages, maintenance schedules and service restoration.
The WhatsApp service will feature more information and facilitate greater interaction with customers. Mr. Fraites said that SKELEC will also use WhatsApp to advertise new products and services with digital flyers and posters. Consumer tips and company notifications, such as changes to operating hours due to training or staff events, will also be shared.
Customers will be able to share messages directly with SKELEC through WhatsApp. For instance, they will be able to report damaged utility poles, malfunctioning lamp post lights, or defective meters. Mr. Fraites stated that customers will also be able to upload photographs on WhatsApp to assist SKELEC with investigations, etc. Additionally, they will be able to inquire about account issues such as the temporary suspension of service and the transfer of lines.
The public relations officer encourages consumers to like and follow SKELEC’s Facebook Page – www.facebook.com/skelecltd – in order to stay up-to-date with company developments including maintenance schedules.